A follow-up inquiry into consumer credit insurance (CCI) has shown that, while customer owned banking institutions have stopped selling add-on CCI, they still have a duty to their customers when it comes to managing loans with active policies and providing referrals to insurance providers. June 2021 (PDF, 630KB, 25 pages)

The Report contains the inquiry’s findings regarding how Code subscribers manage customer loans with CCI cover attached to them, as well as how those subscribers who provide referrals to CCI providers ensure they manage the process appropriately and in line with their Code obligations.