The Committee is made up of a chairperson, an industry representative and a consumer representative.


Jocelyn Furlan

Appointed: 19 February 2019

Term expires: 19 February 2025 (last term)

Jocelyn is Principal of Furlan Consulting, a non-executive director of Financial Counselling Australia, Aware Super and Perpetual Superannuation Ltd. She is the Chair of the Board of Strathcona Baptist Girls Grammar School and Sport and Life Training Ltd (SALT).

She was the Chairperson of the Superannuation Complaints Tribunal for eight years from 2007 until March 2015. Since April 2015 she has provided consulting services, principally in the area of dispute resolution, including to the Commonwealth Bank of Australia’s financial advice remediation programs. Jocelyn has more than 30 years’ experience in superannuation and remains passionate about empowering Australian consumers in their financial affairs. She holds degrees in both law and commerce, is a graduate of the Australian Institute of Company Directors (AICD) and a member of numerous superannuation industry associations.

Industry representative

Cindy Hansen

Appointed: 1 January 2020

Term expires: 31 December 2025 (last term)

Cindy is the General Counsel & Company Secretary for Qudos Bank and has more than 25 years’ experience in the finance industry, specialising in legal, compliance, and governance in retail banking and consumer finance. She also holds voluntary positions within the mutual and financial services sectors, including as an Elected Councillor for HCF, a Director of the Australian Finance Industry Association (AFIA) and a member of the FINSIA Retail and Business Banking Industry Council.

Cindy holds a law degree, a graduate diploma in finance and investment, and is a graduate of the AICD. She is proud to be a signatory to the Banking & Finance Oath.

Consumer Representative

Philip Cullum

Appointed: 29 February 2020

Term expires: 28 February 2026 (last term)

Philip is an experienced regulator and consumer advocate, based in Melbourne. He set up Consumer-wise Consulting, working on strategy, policy, engagement and governance. He is a member of the Boards of the Financial Basics Foundation (which he chairs), Clean Energy Council, Consumer Action Law Centre and Consumers’ Federation of Australia, as well as being a member of the expert panel at the financial ombudsman AFCA and chair of the Customer Advisory Panel for the energy networks Powercor, Citipower and United Energy. He is a graduate of the AICD.

He previously worked at the Australian Energy Regulator, the Australian Competition and Consumer Commission and the UK energy regulator Ofgem. In the UK he also held senior roles at three consumer organisations and worked as an associate partner at Accenture. He was a member of advisory committees in financial services, food safety, aviation and water, as well as cross-sectoral bodies advising UK ministers on better regulation.