When a Customer Owned institution breaches the Code
What to do if you have concerns or a complaint
Anyone can contact us if they believe a customer owned banking institution has breached the Customer Owned Banking Code of Practice (the Code).
If you are concerned that your customer owned banking institution is breaching the Code, you can refer the matter to us for investigation.
Contact us here
The COBCCC’s role is to monitor compliance and investigate breaches against the Code. We will then recommend corrective action if needed.
If you would like a specific outcome – such as compensation, an apology, or for your problem to be fixed – you should make a complaint to your customer owned banking institution or the Australian Financial Complaints Authority.