You can contact the Customer Owned Banking Code Compliance Committee in the following ways.


Email [email protected]


1800 931 678 (free call within Australia)


PO Box 14240
VIC 8001

We can provide a free interpreter for you if English isn’t your first language.

You can report a concern:

By contacting the COBCCC, you agree to us capturing any information as provided by you.

All information provided to the COBCCC is handled and protected in accordance with our Privacy Statement.

In this regard, you understand that the information you provide – as well as any other information including any documents and other material relevant to your claim of breach by the named customer owned banking institution – will be shared between the named customer owned banking institution and the COBCCC for consideration and investigation of your claim.

For more information about how the COBCCC collects, uses and stores your personal information please see our Privacy Statement.

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