Customers Owned Banking Institutions
Information for subscribers to the Customer Owned Banking Code of Practice
The Customer Owned Banking Code of Practice (the Code) was developed by the Customer Owned Banking Association (COBA) to complement the existing compliance and risk management frameworks within the customer owned banking industry.The Code’s true value and purpose is to encourage subscribers to provide a level of customer service that exceeds what is required by the law.
Code Subscribers work with the Customer Owned Banking Code Compliance Committee (COBCCC) to maintain standards that meet the needs and expectations of customers.
Code Subscribers agree to uphold the conditions of the Code and understand there may be consequences if you fail to do so.