This Report is an addition to the summary data published in the Committee’s Annual Report in December 2020. It contains analysis of the self-reported data collected in the 2019–20 Annual Compliance Statement (ACS) and of the Committee’s subsequent in-depth discussions with 25 subscribing customer owned banking institutions, May 2021 (PDF, 745KB, 33 pages) The Report outlines the Committee’s observations about compliance with obligations set out in the Customer Owned Banking Code of Practice (the Code) during a year marked by devastating natural disasters and global pandemic. It also provides important recommendations and shares useful examples of better practice.