At its recent meeting, the Committee welcomed the newly appointed Chairperson Jocelyn Furlan.

Jocelyn’s passion is an Australian community empowered about their financial affairs.

She is a non-executive director of Financial Counselling Australia, First State Super, and is Chair of the Board of Strathcona Baptist Girls Grammar School. She is also a member of Vanguard Investment Australia Ltd’s External Compliance Committee, and a part-time member of the Superannuation Complaints Tribunal. She is the Principal of Furlan Consulting.

Jocelyn was the Chairperson of the Superannuation Complaints Tribunal for eight years from 2007 until March 2015. Since April 2015 she has provided consulting services, principally in the area of dispute resolution, including to the Commonwealth Bank of Australia’s financial advice remediation programs.

Jocelyn holds law and commerce degrees and a diploma of financial planning. She is a member of the AICD and numerous superannuation industry associations. She has in excess of 30 years’ experience in superannuation, including being the inaugural Company Secretary of VicSuper.

Farewell to Dr Sue-Anne Wallace AM

The Committee also farewelled the outgoing Chairperson Dr Sue-Anne Wallace AM.

Sue-Anne held the position of Chair since April 2013 under the former 2010 Mutual Banking Code of Practice and since 2014 under the revised 2014 Customer Owned Banking Code of Practice. The Committee would like to formally thank Sue-Anne for her outstanding work and effort to improve and enforce the understanding of good industry practice in the customer owned banking industry. Sue-Anne has been a driving force to strengthen the credibility of the Committee and its compliance monitoring activities, including its impact on communities and industry.