Each year, the Customer Owned Banking Code Compliance Committee holds in-depth compliance discussions with a sample of institutions for the Annual Compliance Statement (ACS) Verification Program. This gives the Committee valuable insights into institutions’ day-to-day management of their Code compliance obligations. These insights can inform best practice for institutions and improvements to the Committee’s own compliance monitoring activities.

This paper is part 3 of the insights from the ACS Verification Program: ‘Better complaint reporting’.

The two other papers in this series are: