On 22 June 2017 we held a webinar for Code Subscribers on how to complete the 2017 Annual Compliance Statement (ACS) for the Customer Owned Banking Code of Practice (the Code).

The ACS program is a central component of the Customer Owned Banking Code Compliance Committee’s (the Committee) monitoring work. The ACS asks for information about your Code compliance frameworks and breach and complaints reporting and monitoring, as well as organisations’ overall culture of compliance and examples of good practice.

The webinar was designed to assist Code Subscribers in completing the ACS by providing examples of effective and reliable breach and complaints reporting.

An audio copy of the webinar is available here.

A copy of the PowerPoint presentation is available here.

For feedback or any other suggestions for webinars for future training, please email [email protected].